Sony Service Updates




Notice about Firmware Update for Tamron 28-200mm F/2.8-5.6 Di III RXD (Model A071) (August 2020)

Dear users and potential purchasers of Tamron products.

Thank you for using Tamron products.

We are pleased to inform you that the firmware update for the 28-200mm F/2.8-5.6 Di III RXD (Model A071) for Sony E-mount, full-frame mirrorless cameras, is now available.

This is an update regarding our announcement on July 10, we have confirmed that the Model A071 for Sony mirrorless cameras do not work properly.

The firmware update is available through Sony E-mount camera bodies.

Please review the information below.

Affected model
28-200mm F/2.8-5.6 Di III RXD (Model A071)

Firmware version
Ver.2

Improvements
This update improves the following issues:

When AF-S mode, the AF operation rarely stops in the middle and the focus indicator lights up even though it is not in focus.
Tap for more details.

How to Update
The lens firmware can be updated using cameras that support this lens firmware update.
Tap for more details.

How to Check your Lens Firmware Version
From your camera’s menu screen, please select "Setup" then "Display version."
Tap for more details 

 






Notice about Firmware Update for Tamron 20mm, 24mm, 35mm (Models F050/F051/F053) (July 2020)

Thank you for using Tamron products.

We are pleased to inform you that the firmware update for the 20mm, 24mm, 35mm (Models F050/F051/F053) for Sony E-mount, full-frame mirrorless cameras, is now available. The firmware update is available through Sony E-mount camera bodies.

Please review the information below.

Affected models
20mm, 24mm, 35mm (Models F050/F051/F053)

Firmware version
Ver.2

Improvements
This update improves the following issue which may rarely occur.

If the viewfinder (monitor) image gets severely out of focus, the AF operation stops in the middle and the focus indicator lights up even though it is not in focus.
Tap for more details.

How to Update
The lens firmware can be updated using cameras that support this lens firmware update. Tap for more details.






Notice about Firmware Update for Tamron 17-28mm F/2.8 Di III RXD (Model A046) (June 2020)

Dear users and potential purchasers of Tamron products.

Thank you for using Tamron products.

We are pleased to inform you that the firmware update for the 17-28mm F/2.8 Di III RXD (Model A046) for Sony E-mount, full-frame mirrorless cameras, is now available. The firmware update is available through Sony E-mount camera bodies.

Please review the information below.

Affected model
17-28mm F/2.8 Di III RXD (Model A046)

Firmware version
Ver.3

Improvements
This update improves the following issue:

When you use flashes, there is a delay from the time the shutter button is pressed to the time the shutter and the flash release. Applicable camera models: α7, α7 II, α7R, α7R II, α7S, α7S II, α5000, α5100, α6000 α6300, α6500, NEX-3N, NEX-5R, NEX-5T, NEX-7, NEX-F3, NEX-6
Tap for more details.

How to Update
The lens firmware can be updated using cameras that support this lens firmware update.
Tap for more details.

How to Check your Lens Firmware Version
From your camera’s menu screen, please select "Setup" then "Display version."
Tap for more details.






Notice about 70-180mm F/2.8 Di III VXD (Model A056) Operation (June 2020)

Dear Tamron product users and potential purchasers,

Thank you for choosing Tamron products.

We would like to announce that we found the performance of the floating system which corrects the field curvature may be insufficient (*) in a part of our 70-180mm F/2.8 Di III VXD (Model A056) products for SONY mirrorless cameras.

For affected products, we will inspect them and either readjust or exchange them.

How to check affected products
To confirm if your product is one of those affected, please click the Check Serial Number link below and enter the serial number of your lens. If your lens is affected, please follow the instructions provided. If your lens is not affected, you may continue to use it without concern.

Check Serial Number

Location of your lens serial number (6-digit number)

Check Serial

We sincerely apologize to all users and potential purchasers for any inconvenience this issue may cause.
We appreciate your continued support for our products.

(*) Supplementary information of the issue
This product uses a floating mechanism to correct aberrations to achieve high optical performance. When compensating, the optimum effect is achieved by optimizing the compensation value for each lens. It has been confirmed that the correction values ​​are not optimal for some of the products shipped from us.






Notice about Firmware Update for Tamron 70-180mm F/2.8 Di III VXD (Model A056) (MAY 2020)

Dear users and potential purchasers of Tamron products.

Thank you for using Tamron products.

We are pleased to inform you that the firmware update for the 70-180mm F/2.8 Di III VXD (Model A056) for Sony E-mount, full-frame mirrorless cameras, is now available. The firmware update is available through Sony E-mount camera bodies.

Please review the information below.

Affected model
70-180mm F/2.8 Di III VXD (Model A056)

Firmware version
Ver.2

Improvements
This update improves the following issues:
1. A malfunction of Inner body image stabilizer occurs when used at about 70-85mm focal length and at more than 5.5m of object distance. Applicable camera models: α7 II
2. When you use flashes, there is a delay from the time the shutter button is pressed to the time the shutter and the flash release. Applicable camera models:α7, α7 II, α7R, α7R II, α7S, α7S II, α5000, α5100, α6000, α6300, α6500, NEX-3N, NEX-5R, NEX-5T, NEX-7, NEX-F3, NEX-6
Tap for more details.

How to Update
The lens firmware can be updated using cameras that support this lens firmware update.
Tap for more details.

How to Check your Lens Firmware Version
From your camera’s menu screen, please select "Setup" then "Display version."
Tap for more details






Notice about 17-28mm F/2.8 Di III RXD (Model A046) Operation (MAY 2020)

Dear Tamron product users and potential purchasers.

Thank you for your interest in Tamron products.

We would like to announce that we discovered an issue with our 17-28mm F/2.8 Di III RXD (Model A046) for SONY mirrorless cameras.

[Symptom]
There is a delay from the time the shutter button is pressed to the time the external flash triggers.

Applicable camera models: α7, α7Ⅱ, α7R, α7RⅡ, α7S, α7SⅡ, α5000, α5100, α6000 α6300, α6500, NEX-3N, NEX-5R, NEX-5T, NEX-7, NEX-F3, NEX-6

Rest assured we are evaluating the cause of the error and for the solution to this matter. We expect this issue to be resolved very quickly and we will release a firmware update at that time.

Regarding the firmware updating process, please be assured that the process is accomplished directly through the SONY camera and supported by the Sony firmware updating function. As soon as the process is finalized, we will explain the process in detail on our website.

We sincerely apologize to all users and potential purchasers for any inconvenience this issue may cause.





Notice about 70-180mm F/2.8 Di III VXD (Model A056) Operation (May 2020)

Dear Tamron product users and potential purchasers.

Thank you for your interest in Tamron products.

We would like to announce that we discovered some issues with our new lens, 70-180mm F/2.8 Di III VXD (Model A056) for SONY mirrorless cameras, which will be released on May 14, 2020.

[Symptom]
1. A malfunction of Inner body image stabilizer occurs when at about 70-85mm focal length and more than 5.5m of object distance.

Applicable camera models: α7II

Please turn the inner body image stabilizer “OFF” when you use this lens at less than an 85mm focal length.

2. There is a delay from the time the shutter button is pressed to the time the external flash triggers. Applicable camera models: α7、α7Ⅱ、α7R、α7RⅡ、α7S、α7SⅡ、α5000、α5100、α6000 α6300、α6500、NEX-3N、NEX-5R、NEX-5T、NEX-7、 NEX-F3、NEX-6

Rest assured we are evaluating the cause of the error and expect this to be solved with a firmware update. Early June is the target date for the release of the firmware update.

Regarding the firmware updating process, please be assured that the process is accomplished directly through the SONY camera and supported by the Sony firmware updating function. As soon as the process is finalized, we will explain the process in detail on our website.

We sincerely apologize to all users and potential purchasers for any inconvenience this issue may cause.