Support


Dear Valued Customers,

With the mandate delivered March 20th by New York State’s Governor Cuomo for 100% of non-essential workforces to work from home, Tamron’s office is closed until this mandate is lifted. As such, shipments are not being made or received, mail-in rebates cannot be processed and only limited staff is available to take your call. Repairs are not being made, so please do not send in your lens for repair at this time.

We are answering emails. Please email any question to custserv@tamron.com and we will route your question to the appropriate staff member. Please follow our social media for Tamron news as well as upcoming tutorials, image reviews, challenges and more. Instagram: @tamronusa Facebook: @TamronLensesUSA

We appreciate your patience as we deal with the impact COVID-19 has on our business and above all else, wish you, your family, and friends good health during this time.

Repair Service for USA

Contact Tamron

CONTACT SERVICE


Email or call customer service

3-Day Service

REPAIR


Repair Request form


Customer Repair Status


Photo Lens Repair Service Policy

Beware of Gray Market

BUYER BEWARE


The Risk of Purchasing Gray Market Lenses


Tamron USA Six-Year Limited Warranty Information

 
Send in Equipment
You are required to fill out the Customer Equipment Repair Request form in full. Please DO NOT include filters, hoods or other accessories besides the front cap & rear cap. Please do not send your product box. Instead, we recommend wrapping your lens very well in several layers of bubble wrap so that it fits tightly and securely in your shipping box
> Industrial Optics Repair Service Policy
> Instruction Manuals (PDFs)
 

Related Service

> Repair Service for South & Central America, Mexico & Caribbean
> Important Notice About Lenses with Altered Serial Numbers
> Service & Firmware Updates for Tamron Lenses
> FAQs for Tamron Lenses
> Lens Compatibility Chart
 

Warranty

> Tamron USA Six-Year Limited Warranty Information
> Register your Tamron lens