Support

To update, please use the fully charged rechargeable battery pack recommended for your camera body, or use the dedicated AC adaptor.
Ensure that power will not be interrupted by securing the battery in the camera or making sure that the connection cable of the AC adaptor/charger will not be disconnected.
If the power is shut off during the update process, the camera may become inoperable. Before starting the update, with the camera body turned off, attach the lens to the camera body.
Remove the memory card from the camera.
Do not connect the main body with any external devices; the camera body should be connected to the computer only.

Please download the file. ＞Download Page
Save the downloaded file to the desktop of your computer (recommended).

*For Windows® 8.1/10:
With the initial settings of Internet Explorer, files downloaded using the [Save] button are saved in the [Download] folder.
Please open the [Download] folder and find the downloaded file.
Refer to your computer's instruction manual, etc. for details.

Please perform the update process after closing all other applications and software.
Double click the downloaded file "Update_A036_2875_Ver03.exe" and "Lens System Software updater" will start.

1. Turn on the camera.
*If the camera has already been turned on, turn it off and turn it on again.

2. Select "Setup" from "Menu" on the camera body, and select "USB connection".
Check that the setting "USB connection" is set to "Mass storage."
If the setting is anything other than "Mass storage," set it to "Mass storage."

1. Remove the memory card from the camera first.

2. Connect the computer and the camera body with the original USB cable.
If the USB connection between the computer and the camera body is not detected, the message "The camera was not detected" will appear on the computer.
Try the following.
・Unplug the USB cable and try to connect it again.
・If the computer has multiple USB terminals, connect the cable to another USB terminal and try again.

3. Check that is displayed in the task tray on the lower right of the computer screen at this point.
It may not be displayed depending on the situation. In this case, move to 4 without taking any action.

4. After checking the display, click the "Next" button, and the screen will change as shown below.
After this, do not turn off the camera body until the update is complete.
Depending on the camera model, it may take several minutes until the screen changes.

If "The update is not available for your lens" appears, check that the "Lens System Software updater" launched supports the lens attached to the camera.
*When the message is displayed even if you have launched the correct "Lens System Software updater" , please finish the "Lens System Software updater" , unplug the USB cable, turn off the camera, and perform again starting from procedure 2.
*If "Camera body was not detected" appears, check that your camera is an applicable model for the lens software update.
*Check that the computer and the camera are connected via the USB cable.

Check that the "Current version" is "Ver. 02" or below, and click "Next."

When the "Current version" is "Ver. 03," the update is not necessary.
Disconnect the USB connection in accordance with the message, and click "Finish."
Turn off the camera body, remove the battery pack or AC adaptor, and turn it on again.