A. TAMRON WARRANTY POLICY
Only Tamron lenses imported officially by Tamron USA, Inc. and distributed by authorized Tamron USA, Inc. dealers carry a Six-Year Limited USA warranty. Click here to see full policy.
B. WARRANTY ON ADAPTALL
An implied limited
warranty of six years is applicable for Adaptall mounts subject to that of
Adaptall lenses. Warranty remains in effect as long as the mount is used
properly, and becomes void once it is damaged due to misuse, mishandling,
impact, tampering, inappropriate storage, chemical substance, etc. Natural wear
and tear occurring with normal use will not be covered.
C. OUT-OF-WARRANTY SERVICE
Repair service shall be
handled as out of warranty when damage is caused by mishandling, misuse, or
abuse. This includes sand, liquid, impact and tampering damage. Fungus damage
caused by keeping the products in high humidity shall not be covered under
Repair Charges (parts
and labor inclusive) are applicable for repairs handled by Tamron and our
An estimate is first
sent to the customer/authorized dealer and repair job shall be initiated only
when the approval is given in writing (a signature on the estimate stub). Such
approval can be sent to Tamron and/or authorized repair service stations by
mail and/or by fax.
Sales/Use tax shall be
added for repairs sent directly to Tamron's repair facility by end-users where
D. WHERE TO SEND
Tamron USA, Inc. 10
Austin Blvd., Commack, NY 11725, ATTN: Repair Dept..
Shipment of merchandise
for repair to Tamron's repair facility shall be made freight prepaid by the
customer, regardless of the nature of the repair.
Shipment of merchandise after repair by Tamron's repair facility shall be made freight prepaid by Tamron via ground or air service depending on your location. This applies only to return shipments in the continental United States, Alaska, and Hawaii. However, freight charges based on weight will be added to the bill when special arrangement (such as overnight or two-day priority) is made at the request of the customer. Any return shipments made outside of our jurisdiction (international shipments) will be the customer's responsibility and included on your repair estimate. This includes any UPS or FEDEX estimated duties and taxes and may be subject to change. Once the delivery has shipped from our New York warehouse, Tamron USA, Inc. will not be responsible for any further fees and/or charges.
Signature Required ($4.00 charge) on your package return is an option we highly recommend that you choose when filling out our customer equipment repair form. Tamron is not liable for any unclaimed product after successful delivery is made by our carriers. If a package is received damaged please contact our customer service group at 1-800-827-8880 option 1.
F. REPAIR RATE
Rates/estimates can only be
determined after the equipment is received and evaluated by Tamron and/or
Tamron's Authorized Service Centers. If you wish to receive information on how
to receive an estimate, please contact the service department at
Minor Repair: A
Minor repair includes Checking, cleaning, lubricating, adjusting and
calibrating of minor assemblies only. There may be additional charges for
Major Repair: A
Major Repair includes Checking, cleaning, lubricating, adjusting and
calibrating of all minor and major assemblies. Major repairs may vary depending
on the difficulty of repair and replacement parts needed.
Repair: Unit will be returned un-repaired due to the repair price exceeding
the price of the item.
Minor dents, scratches, etc. will not be fixed so far as they do
not affect performance of the product. Replacement of such parts shall incur
additional cost and will be quoted separately.
liquid and tampering by an unauthorized party:
Any sand, impact, liquid and
tampering by an unauthorized party may be quoted for parts and labor regardless
of the classification.
90 Days Parts and Labor.
The warranties herein are expressly in lieu of all other express
warranties and of any other obligation on the part of the manufacturer
including any liability for consequential damages for the breach of any
warranty whether express or implied. No warranties, whether express or implied,
including the warranties or merchantability or fitness for a particular
purposes, are made by any distributor or dealer of the products herein
warranted nor shall such dealer or distributor be liable for the payment of any
direct or consequential damages.
manuals are available online or through the Customer Service Department. Please call
1-800-827-8880 for pricing and availability.