Gray Market

Check Authenticity of Your Product:
Starting May 1, 2008, you can check the authenticity of the product you have/plan to purchase by locating the silver hologram Tamron USA Authorized Dealer/Six-Year Warranty logo sticker on top of the lens box and/or by completing the Tamron Online Warranty Registration. You may also call Tamron at 1-800-827-8880 to verify the serial number.

As of May 1, 2008, all authorized Tamron USA dealers are required to place this logo on their website in their online Tamron product descriptions and in their advertising. Dealers not authorized by Tamron USA, Inc. cannot offer any warranty from Tamron USA and cannot use this logo. You can find a list of authorized Tamron dealers by clicking here or by calling 1-800-827-8880.

The Risk of Purchasing Gray Market Products:
In looking for our products, you may find that products not supplied through our regular channel are sold in your market. Such products are generally called “gray-market products” and may involve quality problems.

Interchangeable lenses are precision optical and mechanical products. Therefore, if handling during transportation or storage is not adequate, defects or malfunctions may occur. As for our products supplied through our regular distribution channel, meticulous care is taken in transportation and storage in order to ensure quality protection. However, in the case of gray-market products, it is more likely that they are handled inadequately during transportation or storage; are exposed to undesirable conditions such as high temperatures, vibration, shock, high humidity, dust, dirt and so on; or that they have been mixed up with used products since they are not under our strict control. Therefore, we are unable to warrant the quality of gray-market products.

Always look for Tamron products that are supplied through our authorized distribution channel. By purchasing Tamron products from an authorized dealer, you can ensure the quality of the product, which will be also covered by Tamron USA's Six-Year Limited Warranty, the only warranty accepted by Tamron USA, Inc. in the USA as of October 1, 2007. To find an authorized Tamron dealer near you, please click here.

If you have any question as to the authenticity of a dealer or product, please do not hesitate to contact our Service Department at 1-800-827-8880, Option 1, to discuss your impending purchase.

 

See our warranty policy